Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping Time (United States)

Estimated delivery is typically 7–15 business days after processing. Total estimated delivery time is 8–18 business days.

Tracking

Tracking is provided for most orders. If tracking is available, it is typically sent within 3–5 business days after your order is placed.

Shipping Costs

Shipping costs are displayed at checkout.

Incorrect Address

Please ensure your shipping address is correct at checkout. If you entered the wrong address, contact us within 12 hours at support@zerowastehaven.com. After this window, we may not be able to change the address.

Delays

Delivery times are estimates and may be delayed due to carriers, weather, customs (if applicable), or peak seasons. We are not responsible for carrier delays once an order has shipped.

Lost or Stolen Packages

If tracking shows “delivered” but you did not receive your package, please check with household members and your local carrier. If you still need help, contact us at support@zerowastehaven.com.